I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | I just wanted to take a moment and thank you very much for your help in replacing this item. The new order arrived today and it is nice and straight and well done.
Thank you for the quick turnaround and the outstanding customer service, this was above and beyond what I had expected.
Gagool, | Such amazing print quality... Such amazing print quality, framing quality, and truly unreal customer service. I was so grateful with their speedy replies to my (many) emails as I tried to get two pictures of different sizes properly cropped to print as a set. Above and beyond what I would have expected, especially since I had ordered using a Groupon. I would recommend to anyone looking for a way to jazz up a regular print or create a beautiful gift.
Amy B, Calgary | well done! Thank you and well done! The liner fits perfectly into my frame.
Also your joints are excellent and everything looks very nice.
Joyce, |